# Frequently Asked Questions Common questions about our services, methodology, and how we help organisations transform. ## Cloud Services **How does Elevance approach cloud migration?** Elevance designs hybrid or multi-cloud strategies, establishes secure landing zones, and migrates workloads to Azure or AWS. Our process includes testing, validation, and optimisation for performance and security. **Can Elevance handle legacy systems?** Yes. We specialise in migrating legacy IT environments to modern, cloud-native architectures, integrating systems while ensuring minimal disruption and data integrity. **Can Elevance integrate SaaS and third-party apps?** Yes. Elevance ensures seamless integration with SaaS solutions, legacy apps, and cloud platforms while maintaining security, compliance, and workflow continuity. **What support do you provide for remote work environments?** Our solutions include secure access to collaboration tools, cloud-native file storage, endpoint management, secure VPNs, and policy enforcement for remote users. ## Security & Governance **How does Elevance ensure cybersecurity?** Our approach includes: Zero Trust architecture across identity, access, data, and infrastructure; multi-factor authentication (MFA) and conditional access; endpoint protection and monitoring; Data Loss Prevention (DLP) and sensitivity labels; and security awareness training and phishing simulations. **What is Elevance’s security philosophy?** Security is integrated across all stages of project delivery (DevSecOps). We embed threat monitoring, automated scanning, and governance policies to protect data and systems proactively. **Can Elevance help with regulatory compliance?** Yes. Elevance ensures all technology deployments comply with UK GDPR, data protection standards, Cyber Essentials, and industry-specific regulations. **How does Elevance manage risk in large projects?** Risk management is embedded in governance through: steering committees and stage gates; risk and issue logs; pilot cohorts for validation; and contingency planning and rollback procedures. **How does Elevance manage sensitive business and customer data?** We implement DLP, sensitivity labels, encryption, secure backups, and access control policies. Our compliance with GDPR ensures all data is handled lawfully, ethically, and securely. ## Digital Transformation **What is Elevance’s core approach to IT transformation?** Elevance uses an outcome-driven methodology. We align people, processes, and technology to deliver measurable results. From initial assessment to roadmap design, implementation, and optimisation, we ensure that transformation initiatives improve operational efficiency, security, and digital maturity. **How do SME and Enterprise transformations differ?** SME Transformation focuses on small-scale projects tailored to niche needs, with agile delivery cycles, rapid adoption, and lean digital solutions. Enterprise Transformation covers large-scale initiatives across multiple teams, emphasising governance, compliance, security, and long-term scalability. Both approaches leverage Elevance’s expertise in cloud, workflow automation, and business intelligence to deliver measurable outcomes. **Which industries does Elevance serve?** While Elevance primarily works with corporate clients seeking IT transformation, our experience spans financial services, professional services, healthcare, manufacturing, and other technology-intensive sectors. Our solutions are adaptable to diverse operational requirements and regulatory frameworks. **What is a typical project lifecycle?** Elevance follows a structured approach: Discovery & Assessment (evaluate current systems, processes, and risks); Strategy & Roadmap (define OKRs, North Star metrics, and outcomes-driven plans); Implementation (deploy cloud solutions, automation, and security frameworks); Training & Change Management (upskill teams and foster adoption); and Optimisation & Support (continuous monitoring, improvement, and managed services). **How do you measure success?** Success metrics are defined upfront: reduced operational costs and technical debt; improved IT service availability and incident response; adoption rates of new workflows and platforms; compliance with Cyber Essentials or other standards; and data-driven insights via Power BI dashboards. **How does Elevance support change management?** Our change management approach includes: executive-level communications and alignment; role-based training for end users; hypercare support during transition; and storytelling and visual narratives to encourage adoption. **How do you ensure adoption across teams?** Elevance employs: targeted training programmes; champions within departments to drive adoption; user-centric design for platforms and processes; and clear KPIs and performance tracking. ## Business Intelligence **How does Elevance deliver BI insights?** Using Power BI and Azure Synapse, we create dashboards and reporting tools that provide actionable insights. Clients gain visibility into operations, customer data, and performance KPIs to make informed decisions. **What is the role of AI and automation in Elevance projects?** AI tools are used for: automated security monitoring and threat detection; workflow recommendations and process optimisation; analytics and data-driven insights; and enhancing collaboration tools and predictive maintenance. ## SME Solutions **What is the typical timeline for an SME project?** Most SME transformations are delivered in 6 to 12 weeks, depending on scope, size of the team, and the systems involved. Projects emphasise rapid impact and minimal disruption. **How do you approach workflow automation?** We use Microsoft Power Automate to streamline repetitive tasks, reduce operational errors, and improve efficiency. Processes are mapped to business outcomes, and employees are trained to leverage automation effectively. **How can I start a project with Elevance?** Contact us via the website form, email, or phone. We’ll schedule a consultation to understand your goals, evaluate your IT landscape, and propose a tailored roadmap to achieve measurable outcomes. ## Enterprise Solutions **What technologies does Elevance implement?** Key technologies include: Microsoft Dynamics 365 for CRM and ERP; Power Platform (Power Apps, Power Automate, Power BI); Azure Cloud and Serverless (Logic Apps, Function Apps); Microsoft 365 collaboration platforms; and security and governance frameworks including Zero Trust, MFA, DLP, and compliance monitoring. **What is the typical timeline for an Enterprise project?** Enterprise transformations often take 6 to 12 months. These projects involve multiple departments, governance structures, staged rollouts, and extensive change management to ensure smooth adoption and compliance. **What is included in a typical Dynamics 365 deployment?** Deployments may include: customer engagement and relationship management; financial management and reporting; supply chain optimisation; integration with other business systems; and training and support for adoption. **Does Elevance provide ongoing managed services?** Yes. We offer 24/7/365 managed services, monitoring, patching, and optimisation. Our team ensures technology continues to deliver value beyond the project completion. --- Elevance is the business transformation division of Stiperstone Group, based in Telford, Shropshire. We modernise legacy IT estates into secure, cloud-first foundations for UK mid-market and enterprise organisations, measured against business outcomes rather than hours. Elevance is a consultancy that delivers transformation programmes and senior expertise; it is not an outsourced help desk and does not resell software licences. Canonical page: https://elevance.co/faq Elevance, Grosvenor House, Central Park, Telford, Shropshire, TF2 9TW, United Kingdom. Phone +44 1952 972 404. Email hello@elevance.co. Hours: Monday to Friday, 9am to 5pm.